Pax Coordinator Reference No: 1721871143 | Pretoria, South Africa | Posted on: 25 October 2021
Ticket Sales Always recommend to customer the full-flexi tickets first, then recommend lower fair options (flexi and saver) and only if necessary resort to the special discount option in order to secure the sale; Execute ticket bookings on the Booking System. Compliance with the ticket booking policies and procedures including: Identifying, selecting and confirming the dates, departures and arrivals that meet the ticket purchasers’ needs. Explain the various ticket classes, differences and benefits of each class. Explain Co. Terms and Conditions applicable to the type of booking, and send a copy of Co. Terms & Conditions via fax or e-mail to the ticket purchaser / passenger. Explain routes, stops and destinations correctly and according to the training manual. Explain and utilize discounts correctly when necessary to make a sale, or when requested, and comply with the prescribed requirements e.g. ID Document for Pensioners, valid and current Student Card for Students, and SANDF identification for Force Members. Process the booking correctly as per the purchasers’ preferred payment method: credit card, debit card or direct bank deposit. In the case of direct bank deposits or electronic funds transfers, relay the conditions of booking to the ticket purchaser. Verify all booking and payment details on the computer before issuing tickets, and ensure that the purchaser verbally accepts the details as correct. Ensure that ticket purchasers are made aware of their responsibility to adhere to passport and visa requirements and explain such if and when applicable. Assist ticket purchasers in a professional, friendly and helpful manner according to the sales competencies listed under “related job requirements”.